Terms and conditions
Customer Care
We aim at making you, dear customer, happy. So if you have any queries, issues, questions or an opinion to share, you're very welcome to get in touch with us.
You can contact us via our Contact us page using an email or phone number to call. Also you can chat with us by clicking on our website online chat.
We offer discounts for our returning customers and their family and friends. We’ll give you full information when you place your first order.
Refunds and returns are considered on an individual request (please read our Return & Refund policy for more information)
Privacy & Safety
Our Privacy Policy describes how we (along with affiliated companies – “Paypal”, “Facebook”, “Instagram” and “Google) collect and use the information, including the personal information, you provide on via www.luorlova.com (the “Website”). This policy also describes how you can access and change the provided information.
PRIVACY POLICY
We value your privacy and will never use your personal information elsewhere.
We never transfer your personal and payment details to any third parties except your bank for verification if necessary.
WHAT DO WE DO WITH YOUR INFORMATION?
When you make a purchase on the Website, payment process requires us to collect some personal information, such as your name, address, email address etc.
When you browse the Website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information about your browser and operating system.
We store your contact details and use them to send you interesting offers and promotions if we have your consent.
CONSENT
When you enter your personal information to make a purchase, verify your credit/debit card details, place an order, contact us for a delivery or return, we use that information for only that specific reason.
We can ask for your consent in order to use your personal information such as email address or phone number for marketing reasons such as sending offers, promotions and a newsletter. You can agree or decline the offer.
If you change your mind on any of above-listed, you can contact us via a contact form on the Website.
PAYMENTS
If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
After your transaction is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our service providers.
DISCLOSURE
We can disclose your personal information only if it’s requested and authorized by relevant authorities.
THIRD-PARTY SERVICES
Usually, the above-listed third-party providers only collect, use and disclose your information to the extent necessary for them to perform their services. However, please note, that some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we have to provide them for you in order to charge and where necessary refund purchase-related transactions.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us, so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave the Website or click an external link leading to a third-party website, current Privacy Policy does not longer has its effect.
LINKS
There are a number of external links on the Website, which may direct you away from our site. We do not take any responsibility for the privacy policies on those websites.
SECURITY
To protect your personal information, we take all necessary precautions and obey all regulations to make sure the information will not be inappropriately used, lost, unlawfully accessed, unlawfully disclosed, altered or destroyed.
COOKIES
We use cookies to give you the best experience on our website. By continuing to browse our site, you are agreeing to our use of cookies.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to change and update our Privacy Policy at any time. Updates will take effect immediately upon they appear on the website.
CONTACT US INFORMATION
If you wish to access, change or delete any personal information you’ve provided us with, register a complaint, or have any other queries or questions, please contact our customer service at contact@luorlova.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Bank transfer